Papa John’s CEO Steve Ritchie Is Taking A Well-Crafted Approach To Inclusion

In an effort to raise famed pizza giant Papa Johns from the ashes of its recent public relations nightmare, newly appointed CEO Steve Ritchie is stepping up to redeem the beleaguer company.

Tolerance, diversity, and foundational basics of service are the main tenents of his campaign to restore confidence in the beloved pizza chain.

In an open letter pinned to the company’s website that some accused of missing the mark, Mr. Ritchie expressed deep concern over the company’s reputation, but lacked sincerity, compassion and what most were looking for: an apology for previous actions.

Adjusting focus back to millions of loyal customers, he then tweaked the letter, making sure to the most crucial ingredients as is customary with company’s business model- empathy and truthful awareness of the situation at hand. Emotionally intelligent and sensitive to the nature of customer loyalty, Steve Ritchie Papa John’s then laid out a series of ‘to-do’ for Papa Johns going forward including, but not limited to a strict and firm assessment of company culture geared towards strengths and weakness analysis; initiating open feedback dialogue with franchisees and their employees in order to restore trust in senior management; and to cultivate transparency and accountability moving forward. He also highlighted that company’s success hinges on the success of all those who

dedicate their lives in service to the company’s objectives. Wisely distancing himself from former leadership, the embattled CEO promised to prioritize diversity and inclusion within the organization.

Papa John’s (@PapaJohns) recent quagmire should be an exploratory lesson on the dangers of insensitivity in business, especially within executive boardrooms. Regardless of the situation, corporate social responsibility will become even more relevant as time goes on. Companies large and small, new and old, can no longer afford the tax of detachment from reality. The learning curve can be steep, but manageable as seen with the efforts of Steve Ritchie.

Read more: https://www.bloomberg.com/profiles/people/17045820-steve-m-ritchie

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